One of the most uncomfortable aspects of my job here at Trailridge is being so involved with the practice as a business and at the same time being what I feel, is personally involved in so many of our clients lives.
Today I received notice from one of our major distributors that they are making many changes with the items they sell to us, which we in turn sell to our clients. One of the changes is, (gasp!) a price increase! It makes my stomach turn. I know all too well how difficult times are for many of our clients and I hate delivering the bad news that prices have gone up, yet again. I know as a business that we have to continue to pass down the increase but it really is difficult and I tend to feel irrationally guilty when I see the look of panic as I give the final total at check-out.
Just know that if we had anything to say about it, we wouldn't keep making these kinds of changes when so many are struggling! We want our clients to be able to take the best possible care of their pets and we know that in reality, the cost of that care can be a major factor in whether or not that is possible.
Thanks for reading!
~Alisha, Office Manager
No comments:
Post a Comment